How to Order
You may order online, via Fax/Email with Purchase Order, or by Phone. All orders are subject to availability.
- Product prices do not include shipping and handling charges.
- Order confirmations will be sent within 24 hours of receiving your order.
- Prepayment via credit card is required for new customers to create an account.
- Prepayment via credit card or wire transfer is required for international orders before products are shipped.
- Prepayment is required for all custom antibody, custom protein, and bulk ELISA kit orders.
- For all international shipments, the duties and taxes are the responsibility of the customer's.
- Please note, beginning October 1, 2019, a 3% transaction fee will be applied to all credit card payments.
Any changes to your order must be received by 4:00 PM Eastern Standard Time on the date of the order, otherwise all sales are considered final. All in-stock items will be shipped overnight via Federal Express according to the following schedule:
- Domestic: Monday, Tuesday, Wednesday, and Thursday
- International: Monday, Tuesday, and Friday
All back ordered items will be fulfilled as indicated on order confirmation. A $15 Handling fee will be added to all shipments. Please note that ELISA Kits from CUSABIO, USCN/Cloud-Clone Corp, BlueGene Bio and ELAB Science are never in stock and produced on order. Each has a 2 week lead time from the date of order.
All antibodies and antigens are shipped in styrofoam shippers with gel ice packs. Diagnostic kits are shipped at ambient temperature within the United States, and with gel ice packs to international destinations. Shipments needing Dry Ice are subject to an additional charge of $25. We are happy to use your FedEx account for your shipments. Please call us at (800) 832-2611 to provide us your account number, or clearly indicate this on your Purchase Order. We exclusively ship with Federal Express. If Federal Express is not the courier of choice in your area, you may arrange your own courier service for delivery. All courier fees, duties and taxes, and insurance are the responsibility of the customer's. We will coordinate pick up times when your order has been completed for shipment. Once these products leave our facility, ARP is no longer liable or responsible for any lost, damaged, or unsigned for goods handled by outside couriers.
All noncredit card orders are subject to NET 30 day payment terms. A 1.5% monthly late charge fee will be applied to past due balances. If paying by bank or wire transfer, please remit NET invoice amount. No deductions of fees to the invoice balance. We accept MasterCard, VISA, American Express, Discover. and Paypal. All are processed through the Paypal interface. Prices quoted on this website are expressed in US Dollars. Please note that prices are subject to change without notification. If a price discrepancy exists between the online price and the actual price, ARP will contact you to confirm prior to shipping the order.
We do not charge sales tax. Please contact your State Tax Department to settle your tax obligations. Please email or fax your Tax Exempt forms to [email protected]. For international orders, please include your VAT number, including country code.
All Research Products are sold for laboratory research use or further manufacturing only and should not be used for human therapeutic or diagnostic applications. The information presented is believed to be accurate; however, said information and products are offered without warranty or guarantee since the ultimate conditions of use and the variability of the materials treated are beyond our control. Nothing disclosed herein is to be construed as a recommendation to use our products in violation of any patents. Under no circumstances shall ARP American Research Products, Inc. be liable for damages, whether consequential, compensatory, incidental or special, strict liability or negligence, breach of warranty or any other theory arising out of the use of the products available from ARP American Research Products, Inc.. Nothing contained herein warrants that the use of the products will not infringe on the claims of any patents covering the product itself or the use thereof in combination with other products or in the operation of any process.
ARP reserves the right to suspend, cancel or withhold shipment of any products by reason of circumstances beyond its control, including acts of civil or military authority, national emergencies, fire, major mechanical breakdown, labor disputes, flood or catastrophe, acts of God, insurrection, war, riots, delays of suppliers, or failure of transportation, communication or power supply.